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Return Policy

Cancellation

Please contact us as soon as you realize you need to change the delivery address or cancel order as once it is shipped we cannot change the address. Contact Customer Service ( or email to sales@rcisland.com) Now! We usually ship within 1-2 days. If your order has been successfully canceled, our customer service will notify you. If the order is canceled you will get a full refund, which it usually takes 1-4 business days for your bank to put your funds' bank into your account. We cannot cancel the order if the product is already shipped out. You will need to wait to receive your order and then send it back to our return address to obtain a refund. Please contact our customer service to obtain the correct return address before returning the product. If the customer returns the product without contacting us, we have the right to refuse a refund.

Tips: Cancellations for orders paid via PayPal include a charge fee of 2.9% + $0.30.

 

Returns (if applicable)

We accept the return of products by mail. If for any reason you are not happy with your purchase, you can return your item within 14 days for a refund (below exceptions apply).

· If 14 days have gone by since receiving your item, unfortunately, we can’t offer you a refund.

· To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it. It must also be in the original packaging.

· We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.

· Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

· Additional non-returnable items:

Tips: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Exchanges (if applicable)

We only replace items if the products themselves are defective or damaged. If you need to exchange it for the same item, send us an email at zvluoy78987@gmail.com. Claims about defective products can only be made 7 days after receiving your order.

Tips: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Returns & Exchanges Shipping Costs (if applicable)

To return your product, you should mail your product to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

rcisland.com always communicates openly, promptly, with all customers to help them effectively.
We can resolve your issue easily to your satisfaction. For this, please indicate the order number, item code and all the steps you have already taken to make the item work.

1. Email us at sales@rcisland.com with your receipt or proof of purchase.

2. Describe the problem with videos or photos on the ticket;

3. Follow the return instructions provided by our team.

4. Prepare your return package

Tips: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

After we have processed your refund, it usually takes 1-4 business days for your bank to put your funds' bank into your account. If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@rcisland.com.

NOTE: Please Contact Our Customer Service at sales@rcisland.com to get the return address. If the customer returns the product without contacting us, we have the right to refuse a refund.

Refunds for the returned items will be processed in 1- 4 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds.

 

Sale items and discounted orders (if applicable)

Only regular priced items may be returned. Sale items and orders placed with a discount code cannot be returned.

 

After-sales Contact Information

E-mail: zvluoy78987@gmail.com
Call: +86 0755 86255511
Office Address: Room 1601, 16th Floor, Yanxiang Science and Technology Mansion, 31 Gaoxin Middle 4th Rd, Nanshan, Shenzhen, Guangdong Province, China, 518057