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Shipping Information

ABOUT SHIPPING

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. 

Receiving Time = Processing Time + Shipping Time

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed. In addition, our call centers are experiencing a high volume of customer calls, and wait times may be longer than usual. Please contact us thru email (sales@rcisland.com) and we will answer as soon as we can

The shipping method selected corresponds to a number of days in transit, it does not include processing time. Processing time may increase days for delivery. The shipping preference you choose does not guarantee the shipment or arrival date of your order, it only indicates the service level provided by the carrier once the order ships.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination. 

We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ships from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Also please note that Monday is our busiest processing day and orders placed. Please note that we don't ship on weekends.

 

According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region:

 Location

Estimated Shipping Time

The United States

10-25 days

Canada, Europe, Middle East

20-35 days

Australia, New Zealand

20-45 days 

Mexico, Central America, South America

20-60 days

 

Once shipped, your order will arrive within 10 to 45 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 20-60 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. 

 

Logistics Cost Details:

United States, Canada, Australia, Italy, Sweden, Belgium, Denmark, France, Germany, United Kingdom:

Shipping Method and Time

Request Price

Shipping Fee 

Express Shipping(7-12days)

$0.00 - $29.98

$9.99

Express Shipping(7-12days)

$29.99 and up

$5.99

Standard Shipping(12-20 days)

$0.00 - $49.98

$5.99

Standard Shipping(12-20 days)

$49.99 and up

$0

VIP Shipping(3-7 days)

$0.00 - $49.98

$15.99

VIP Shipping(3-7 days)

$49.99 and up

$9.99

 

Netherlands, Austria, Finland, Georgia, Greece, Hungary, Ireland, Liechtenstein, Lithuania, Portugal, Monaco, Romania, Spain, Switzerland, Turkey, Vatican City, Oman, Croatia, Czech Republic, Norway, Poland, New Zealand, Luxembourg:

 

Shipping Method and Time

Request Price

Shipping Fee 

Express Shipping(7-12days)

$0.00 - $29.98

$9.99

Express Shipping(7-12days)

$29.99 and up

$5.99

Standard Shipping(12-20 days)

$0.00 - $49.98

$5.99

Standard Shipping(12-20 days)

$49.99 and up

$0

 

Estonia, South Korea, Japan, Qatar, Turkmenistan, Iraq, Mexico, Latvia, Thailand, Iceland, Singapore, Kazakhstan, Bulgaria, Cambodia, Malta, Cyprus, Malaysia, Lebanon, Armenia, Reunion, Albania, Azerbaijan, Philippines, Bahrain, Jamaica, Brunei, Vietnam, Bangladesh, Barbados, Venezuela, Bhutan, Cape Verde, French Guiana, Greenland, Andorra, Tajikistan, Mongolia, Iran, Guatemala, Nepal, Myanmar, Cuba, Suriname, Vanuatu, Haiti, Kiribati, Solomon Islands, Christmas Island, Eritrea, Tuvalu, Comoros, Frech Polynesia, Gibraltar, Martinique, Montserrat, New Caledonia, Norfolk Island, United Arab Emirates, Virgin Islands (British), Congo, Congo(DRC), Costa Rica, San Marino:

Shipping Method and Time

Request Price

Shipping Fee 

Express Shipping(7-12days)

$0.00 - $29.98

$9.99

Express Shipping(7-12days)

$29.99 and up

$5.99

Standard Shipping(12-20 days)

$0.00 - $49.98

$5.99

Standard Shipping(12-20 days)

$49.99 and up

$0

 

Please Note, We are temporarily unable to transport the following countries:

East Timor, China, Macao Special Administrative Region of China, Central African Republic, Ukraine, Uzbekistan, Uganda, Uruguay, Chad, Yemen, Israel, Belize, Russia, Gambia, Guinea, Guinea-Bissau, Congo (Brazzaville), Libya, Liberia, Ghana, Gabon, North Macedonia, South Georgia and South Sandwich Islands, South Sudan, South Africa, Botswana, Rwanda, India, Indonesia, Ecuador, Syria, Taiwan, Kyrgyzstan, Djibouti, Colombia, Cameroon, Saint Lucia, Saint Kitts And Nevis, Sao Tome and Principe, Saint Barthelemy, Saint Vincent and the Grenadines, Saint Pierre and Miquelon, Saint Helena, Guyana, Tanzania, Egypt, Ethiopia, Senegal, Serbia , Sierra Leone, Seychelles, Togo, Dominica, Dominican Republic, Aland Islands, Angola, Anguilla, Antigua and Barbuda, Nicaragua, Nigeria, Niger, Palestinian Territory, Bahamas, Pakistan, Papua New Guinea , Paraguay, Panama, Bahrain, Brazil, Burkina Faso, Burundi, Buewe, Cook Islands, Curacao, Cayman Islands, Tokelau, Moldova, Morocco, Fiji, Swaziland, Slovakia, Slovenia, Svalbard and Jan Mayen, Sri Lanka, Chile, North Korea, Guernsey, Grenada, Mauritania, Mauritius, Tonga, Saudi Arabia, French Southern Territory, French Saint Martin, Faroe Islands, Bosnia & Herzegovina, Zee West Island, Zimbabwe, Honduras, Turks and Caicos Islands, Trinidad and Tobago, Bolivia, Nauru, Guadeloupe, Wallis and Futuna, Belarus, Bermuda, Pitcairn Islands , Falkland Islands, Kuwait, Côte d’Ivoire, Cocos (Keeling) Islands, Kosovo, Peru, Tunisia, Somalia, Jordan, Namibia, Niue, United States Minor Outlying Islands, Laos, Kenya, Sudan, British Indian Ocean Territory, British Virgin Islands, Netherlands Caribbean, Netherlands Saint Martin, Netherlands Antilles, Mozambique, Lesotho, El Salvador, Samoa, Western Sahara, Benin, Zambia, Equatorial Guinea, Heard Island and McDonald Islands, Afghanistan, Algeria, Argentina, Aruba, Maldives, Isle of Man, Malawi, Mayotte, Madagascar, Mali, Macao SAR China, Montenegro, Bangladesh, Cambodia, Palestinian Territories, Bouvet Island

 

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) Should your package not arrive within 21 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

5) Possible tariffs and other possible related costs are borne by the customers.

6) We're improving our delivery process to make your packages even safer, so processing orders may be delayed.

 

Shipment Tracking

All our orders are tracked online by logistics. To maximize the protection of customers' interests and reduce the loss of logistics lost parts. Customers can consult our customer service via email to inquire about our customer service. You can follow your order during its delivery process, or after it has left our warehouses.

Processing: You can check the status in "TRACK YOUR ORDER" page.

Shipped: Once your order has been shipped, you will receive an reminder email from us with the tracking information for your packages as well as the website in which you can trace your order at. Please note tracking information is also available in your Order Details page.

CLICK HERE TO TRACK YOUR ORDER

E-mail: sales@rcisland.com
Call: +86 0755 86255511
Office Address: Room 1601, 16th Floor, Yanxiang Science and Technology Mansion, 31 Gaoxin Middle 4th Rd, Nanshan, Shenzhen, Guangdong Province, China, 518057

UNSUCCESSFUL DELIVERY

Refund Policy for Unsuccessful Delivery:

Refund policy is not applied at any case including items damaged, lost, etc. Otherwise, insurance should be applied.

Return Parcel:

In any case, the parcel may return to us with one of the following reasons.

· Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon the arrival.)

· Insufficient Address

· Moved, Left No Address

· Returned For Better Address

· No Such Street or Number

· Not Deliverable As Addressed Unable to forward

· No Mail Receptacle

· Vacant

· Refused

· Attempted - Not Known

· Box Closed - No Order

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems.

 

ABOUT TAX

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.